1st Line IT Support Engineer

Blackburn | £25,000 – £28,000 + Excellent Benefits
Office-based

The Opportunity

CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands-on experience within a busy internal IT environment. You’ll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.

Duties & Responsibilities

• Act as the first point of contact for IT support requests via phone and helpdesk system

• Log, prioritise and resolve support tickets in line with SLAs and KPIs

• Provide desktop, laptop, hardware and application support to office-based and remote users

• Troubleshoot and resolve common IT issues, escalating where appropriate

• Maintain accurate asset records and support stock management

What Experience Is Required

• Previous experience in a 1st Line IT Support or Service Desk role

• Strong communication skills with a customer-focused approach

• Basic understanding of Windows, Office 365 and networking fundamentals

Salary & Benefits

• Salary: £25,000 – £28,000

• Company benefits package

• Career development and training opportunities

• Supportive IT team environment

Location

This role is office-based in Blackburn, with easy commutes from:
Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe

How to Apply

To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence.

Alternate Job Titles

• IT Support Analyst

• Service Desk Analyst

• Helpdesk Support Technician

• Junior IT Support Engineer