IT Support Engineer
Cheltenham | Circa £30,000 + Excellent Benefits
Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £30,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects.
Duties & Responsibilities
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Provide technical support to enterprise clients via phone, email, and web-based tools.
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Diagnose and troubleshoot issues related to software installations and configurations.
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Record, manage and track incidents using an internal support system.
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Collaborate with senior support engineers and developers to resolve complex issues.
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Attend regular team meetings to review ongoing support cases and share knowledge.
What Experience is Required
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A minimum of 2 years’ experience in a technical support or helpdesk role, or 2 years of a computer science degree.
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Strong diagnostic and problem-solving skills with excellent communication.
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Experience in a customer-facing support environment, ideally involving software products.
Salary & Benefits
Location
Based in Cheltenham, this role is easily commutable from:
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Gloucester
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Worcester
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Cirencester
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Tewkesbury
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Stroud
How to Apply
Please send your CV to Giselle Whitton at CV Screen in strict confidence to be considered for this fantastic opportunity.
Alternate Job Titles
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Technical Support Engineer
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IT Helpdesk Engineer
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Product Support Specialist
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Software Support Technician
