Are you a native German speaker with experience in technical support or SaaS support? Do you have a passion for delivering excellent customer service and problem-solving? If so, we have a fantastic opportunity for you to develop your career with a market-leading company in the online travel industry.

As a Remote German Speaking Application Support Engineer, you will be responsible for onboarding clients onto the SaaS platform and providing technical support to resolve implementation issues. You will work with other team members to develop new training methodologies and client resources, and provide accurate reporting for all client contact and training on Microsoft Dynamics CRM.

This is a remote-based position with travel to the German Head Office 3/4 times per year. The annual salary for this role is circa £35,000, depending on experience, and you will have the opportunity to work in a friendly and welcoming company with a brilliant working environment.

Requirements:

• Native level of German: verbal and written. Fluent spoken and written English for internal use only.
• Experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat OR experience in an online training role within a software company.
• Excellent customer service skills and a passion for ‘right 1st time’ approach to service.
• Excellent problem-solving & analytical skills with proven experience in troubleshooting technical issues.
• Outstanding oral and written communication skills.

If you are an experienced Software Support Analyst looking for an exciting new remote position, apply now. This role may also be suitable for Technical Support Analysts, Technical Support Specialists, SaaS Support Analysts, Customer Support - German Speaking, Technical Support - German Speaking, Onboarding Specialists - German Speaking, and Helpdesk Analysts - German Speaking.

Please note that Sam Gillett of CV Screen is managing recruitment for this position.

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