IT Support Engineer – Gloucester – £30k + Excellent Benefits

Are you a proactive IT professional ready to support a growing, dynamic team? This is a fantastic opportunity for an IT Support Engineer to join a thriving technology company based in Gloucester, offering a salary of £30k alongside an excellent benefits package. The role is office-based, 5 days a week, and ideal for candidates eager to build their technical knowledge and contribute to innovative IT solutions. The company has a solid reputation, having been established for over 20 years, and specializes in delivering cutting-edge network and digital transformation solutions to international clients.

Duties & Responsibilities

• Act as the first point of contact for IT support, troubleshooting, and resolving technical issues efficiently.
• Manage onboarding and offboarding processes, ensuring smooth IT setups and departures.
• Support employees with hardware and software maintenance, upgrades, and replacements.
• Maintain and update IT documentation, including ticketing systems and internal user guides.
• Collaborate on additional IT projects and assist the IT Manager with operational tasks.

What Experience is Required

• Strong understanding of Windows operating systems and fundamental IT concepts.
• Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent problem-solving skills, with the ability to remain calm and logical under pressure.

Salary & Benefits

• Salary: £30,000 per annum.
• Benefits: Comprehensive benefits package, including opportunities for professional growth and learning.

Location

Based in Gloucester, the role is easily commutable from surrounding areas such as Cheltenham, Stroud, Tewkesbury, and Worcester.

How to Apply

If you're excited about this opportunity, apply today by sending your CV to Kate Morgan at CV Screen. Applications will be handled in strict confidence.

Alternate Job Titles

• IT Technician
• IT Support Specialist
• Desktop Support Technician
• Helpdesk Analyst

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